Service. Primary care
for your building.
What the Contract Covers
Scheduled visits by a control system specialist: schedules and holidays, sensors and sequences, controllers and backups, and a written report after every visit.
A monthly look at the system’s critical points, with the findings emailed to you.
Hours of remote service for the calls in between, with a response guaranteed within four hours.
The Niagara software maintenance agreement, paid by FMC and installed at every visit, so the system stays current and patched.
Priority over non-contract customers, at a reduced rate, for any work outside the plan.
Start with a call, not a site visit.
Call, or send a request from the FMC Hub. An FMC engineer connects to your system remotely and arranges a visit only when the fix needs hands on the equipment.
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Tell us what’s happening.
Call and ask for Service, or send a request from the Hub, with photos of the problem if they help.
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An engineer connects within four hours.
Under a service contract, remote service is guaranteed within four hours. The engineer signs in to your system and reads what the building is doing.
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Fixed remotely, or a visit is scheduled.
If it can be put right from the office, it is. When the fix needs hands on the equipment, a technician is scheduled, and contract customers come first.
Ask from your phone. Follow it to the fix.
For buildings FMC maintains: describe the problem in your own words, add a photo, and follow every update in the FMC Hub until the work is done.
Sign in to the FMC HubEvery open request for your buildings, with its status and whether FMC has picked it up. The send button starts a new one.
In your own words. Name the equipment if you know it, and add a photo or a file.
A quick look before it goes to FMC. Flag it as critical if equipment is down; critical requests are worked first.
Your request has a number, and every update will appear in the Hub.
Submitted, in progress, resolved: each step is stamped as it happens, with FMC’s notes in the thread and a place to reply.
A sample request at 324 Smith Street. Response commitments are set in your service agreement.
Something wrong in the building?
Call and ask for Service. If it can wait, a request in the FMC Hub or an email to service@fmc-technologies.com keeps it in writing.